Wilsonville Subaru

I recently had the pleasure of purchasing a car through Andrew Ross, the best auto-buying experience I've ever had. Andrew's professionalism, efficiency, and thorough approach truly set him apart. From the moment we started the process, Andrew demonstrated high expertise and guided me through every step seamlessly. His attention to detail and commitment to providing a top-notch service were evident. What truly stood out was Andrew's dedication to ensuring my convenience. He efficiently handled all the paperwork and went above and beyond by delivering the car directly to my home. This added level of service made the entire experience hassle-free and enjoyable. The convenience of signing the paperwork in the comfort of my home further highlighted Andrew's commitment to customer satisfaction. It's rare to find someone so dedicated to making the auto-buying process smooth and enjoyable. In conclusion, I highly recommend Andrew to anyone seeking a hassle-free and exceptional auto-buying experience. His professionalism, efficiency, and commitment to customer satisfaction make him the go-to person for all your car-buying needs. I love my new Subaru Ascent! Thank you, Andrew Ross, for making this a truly memorable experience.

Tony Gutierrez, Damian, and all the folks at Wilsonville Subaru rock. We stopped by to get a Crosstrek, and ended up getting a forester as well because of the great deal (and awesome lift work by the parts/service dept). Tony went above and beyond, snagging us the car we wanted and he drove all the way to Tacoma on a Friday to make it happen! Not only was he friendly, funny, and professional but he made sure we got everything we needed for the best price possible. I have had horrible experiences at other dealerships but it is people like Tony & Damian that will make me a customer here for life. Thanks Wilsonville for the great experience!

Worked with Andrew Ross throughout the purchasing process, was really impressed with how fast and easy it may be. I like their one-price point policy, and their overall transparency made it easy to make a decision. They were also able to send my car to a shop for cosmetic fix and Andrew made sure it was in best condition upon delivery. Overall very happy with my purchase

Bought a certified 2021 Subaru Ascent, the buying process was a fine process. One the second day we noticed the AC didn’t work so we took it in and they said the AC condenser was bad; at first they were going to bill us for the repair but ultimately the service manager did it under warranty since we bought it the following day. A week later we drove down to Southern California for vacation on the way back we felt a vibration took it to Salem Subaru where they said there was metal belts showing on the tires. At first was told they were wearable items and nothing could be done. After contacting SOA there was new tires put on the car with the word of Holly that they would redo the certified check list, at pick up I was told the car wasn’t looked over and they do that. August of 2023 my wife and son were ran off the road and the Subaru did its job by keeping them alive after rolling twice. We then started the cancellation process of the extended warranty and gap coverage a couple weeks later. As anticipated the warranty refund came back within 4-6 weeks but the gap insurance didn’t. I ended up reaching out and on November 4th I was asked to sign a gap cancellation by Joseph Nibler which I did. Over the phone I was told “4-6 weeks for the check”. Nov. 28 2022 I reached out for a follow up because I had still not got the check seven days passed with no response from Joseph so I reached out to the gap insurance company myself which then I was told that they had just received the paperwork on December 3rd and they returned the paperwork same day. I think got another email after reaching out to a supervisor from Joseph that said 4 to 8 weeks for the check. So the paperwork was not submitted to the gap refund company for about a month after I signed it. I emailed the sales manager, I have emailed both general managers and have gotten nothing in return. I recommend a dealership that values customer service and communication and this dealership doesn’t meet that recommendation.

My salesman's was Joesph N, he was great, respectful and patient considering I had 3 kids with me during the purchase process. Service has been stressful. Bought a certified used. Has several things broken. Minor things, the sunglasses holder, folding lever on both captains chairs, two window motors out, interior light bulbs out. I had to drop off something with sales but had a service appointment the same day. It was supposed to be 2 hours total (initially for one thing I brought up to them but several other things came up and I told them at that time I only want the window fixed since it's winter). Well just diagnostic time was 4 hours before my car would be next. Also I was told only one of those problems is covered under warranty, but I just bought it 5 days before this and when I told them I will just return it (5 day money back policy) suddenly it was under warranty for everything. I couldn't wait 4 hours just for diagnostics so I scheduled a time to come back and I live an hour away so they said they would give me a loaner car on them. And I called today(1 day before my new appointment ) to confirmed and they said they didn't have notes of my loaner car and can't hold one for me. But if I talked the service manager about all this when I came in it should be fine. I don't know if I talked to the manager last time and he apparently wasn't in today. So now I'm hoping I will have a loaner when I go in. It's honestly ridiculous and frustrating when I live far away and have two kids in school I'm trying to coordinate all this around.

We bought our first Subaru CrossTrek in 2018. We loved the service we got and we actually got to do a Wilsonville Subaru commercial. My wife has always had her CrossTrek serviced at the dealership because they are amazing and caring people and we are always treated wonderfully well. Mo was talking to my wife, she conveyed them at I was wanting a CrossTrek as well. He took her around and they were snapping pictures and sending them to me. She sent me a picture and I replied, “I’ll be there in 30 minutes” Mo gave us a great trade in price and we talked about the new CrossTrek Wilderness while we were doing that deal. I love the buying experience and we were so pleased with Mo Garcia, we called him back a week later and asked him to find us a Wilderness. He delivered! He did the paperwork, drove the car to our home and we are now the proud owners of two more CrossTreks from Wilsonville Subaru. In closing I would say, “Hey Subaru! We love you guys and we’re ready to do another commercial for you!” Thank you for always taking care of us!! Kim and Eric Mathia

Worked with Andrew Ross throughout the purchasing process, was really impressed with how fast and easy it may be. I like their one-price point policy, and their overall transparency made it easy to make a decision. They were also able to send my car to a shop for cosmetic fix and Andrew made sure it was in best condition upon delivery. Overall very happy with my purchase

Tony Gutierrez, Damian, and all the folks at Wilsonville Subaru rock. We stopped by to get a Crosstrek, and ended up getting a forester as well because of the great deal (and awesome lift work by the parts/service dept). Tony went above and beyond, snagging us the car we wanted and he drove all the way to Tacoma on a Friday to make it happen! Not only was he friendly, funny, and professional but he made sure we got everything we needed for the best price possible. I have had horrible experiences at other dealerships but it is people like Tony & Damian that will make me a customer here for life. Thanks Wilsonville for the great experience!